Shipping & Returns


Free Shipping on Orders Over $65!

Total of $65 must be before taxes and shipping, and can not be combined with any other offer (including coupons and vouchers). Valid for all provinces, but not territories. For orders to Territories, please contact CoffeeSyrup.ca directly.

Shipping fees displayed on the e-commerce store are based on avarages, and some less populated cities may require additional shipping fees because of higher charges. Common locations include Nova Scotia, New Brunswick, Newfoundland and some remote addresses in western provinces. In these cases, the order will not be shipped until the additional fees are approved or the order is declined by the customer.

At this time we're unable to process orders to rural addresses.

Our Packaging and Damaged Products

You hate receiving a broken or leaking package - it creates a hassle and delays how long you have to wait to enjoy your products. And we empathize with you. That's why we go to extensive measures to properly pack and ensure that your products arrive in tact - on time, the first time.

If for some reason a package does arrive leaking, broken or damaged, we recommend that you do not sign for it. We'll typically re-ship products if they arrive damaged, or refund the cost of the product if out of stock. Sugar-Free and Signature syrups are exempt from this policy during winter months - those are shipped at buyers risk only due to freezing.

Return Policy

Returns will be accepted on all unopened bottles that are still in resaleable conditions within 30 days. Buyer remains responsible for all actual shipping fees to and from their location, which can actually make up more than the cost of the product itself. We do not recommend that you purchase anything that you might want to return. Note: You'll be charged actual shipping even if you qualified for "Free Shipping" under the terms listed here.

If your order is undeliverable due to an incocorret or incomplete address you provided, the order will be cancelled and refunded minus shipping costs to and from the location you provided once we receive it back.

International shipping is available under special circumstances. Contact us using the Contact Page.

Shipping & Returns Policy may update or change without notice.

Copyright © 2017 Torani Syrup Canada